{"id":51548,"date":"2026-02-19T17:35:36","date_gmt":"2026-02-20T00:35:36","guid":{"rendered":"https:\/\/www.franklincovey.com\/?page_id=51548"},"modified":"2026-07-07T18:17:14","modified_gmt":"2026-07-08T01:17:14","slug":"improving-patient-experience","status":"publish","type":"page","link":"https:\/\/franklincovey.kz\/en\/industries\/healthcare\/improving-patient-experience\/","title":{"rendered":"Improving Patient Experience"},"content":{"rendered":"\n<section class=\"block block-hero-banner block-abm-hero block-video-hero\">\n\t\t<div class=\"uk-flex uk-justify-sb\">\n\t\t<div class=\"hero-content\">\n\t\t\t\t\t\t\t<div class=\"breadcrumbs\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/industries\/\" alt=\"Industries\">Industries<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"separator\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/industries\/healthcare\/\" alt=\"Healthcare\">Healthcare<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h1>Improving Patient Experience<\/h1>\n\t\t\t\t\t\t\t<div class=\"subtitle\">Strengthen nursing leadership behaviors that directly improve patient experience.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"hero-image has-video\">\n\t\t\t\t\t        \t<iframe \n\t\t        \t\t\tid=\"video_hero_frame\"\n\t                        title=\"video\"\n\t                        src=\"https:\/\/players.brightcove.net\/1302165881001\/x3P9v0DEc_default\/index.html?videoId=6392817190112\" allowfullscreen=\"\" allow=\"encrypted-media\"><\/iframe>\n\t\t       \t\t\t<\/div>\n\t<\/div>\n\t<div class=\"animated-line\"><\/div>\n<\/section>\n\n<script>\n    jQuery(function() {\n        calculateFrame()\n    });\n    function calculateFrame(){\n    \tvar $frame = jQuery(\"#video_hero_frame\");\n    \tvar parts = $frame.width()\/16;\n    \tvar height = parts * 9;\n    \t$frame.height(height);\n    }\n    jQuery(window).resize(function () {\n    \tcalculateFrame();\n    });\n<\/script>\n\n\n<section class=\"block block-intro-text headings-left\" data-id=\"block_e8f2fbf9e79481c1de5feaf79980942a\">\n        <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"intro-headings\">\n            <h2>Exemplary HCAHPS scores make all-star hospitals. \n<\/h2>\n        <\/div>\n        <div class=\"intro-text\">\n                            <p>Patient satisfaction survey results have the power to impact everything from financial reimbursement to public perception, making patient experience a critical focus for hospital and nursing leaders.<\/p>\n<p>But hiring qualified, dedicated nurses isn&#8217;t enough to receive top ratings. Your leaders are the ones who directly drive patient experience with everyday behaviors\u2014and without effective leadership at every level, HCAHPS scores and business outcomes suffer.<\/p>\n            \n                    <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-lead-gen format-large\">\n        <div class=\"uk-child-width-1-4@m uk-child-width-1-2@s uk-grid-match\" data-uk-grid data-uk-height-match=\"target : .title\">\n                    \n            <div>\n                <div class=\"inner-container\">\n                                            <div class=\"gen-inner bg-color-black \">\n                                            <p class=\"gen-category\">Free Guide<\/p>\n                        <div class=\"title\">The Energy of Change <div class=\"carret\"><\/div><\/div>\n                                                <div class=\"gen-text\">\n                            <p>Navigate a Dynamic Healthcare Landscape<\/p>\n                        <\/div>\n                                                                            <div class=\"gen-buttons\">\n                                                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/tlg-energy-of-change-healthcare?x=I3gLHl&#038;lb-mode=overlay\" class=\"btn btn-primary\" target=\"_blank\" alt=\"Download Now\">Download Now<\/a>\n                                                            <\/div>\n                                                                    <\/div>\n                                    <\/div>\n            <\/div>\n                    \n            <div>\n                <div class=\"inner-container\">\n                                            <div class=\"gen-inner bg-color-gray \">\n                                            <p class=\"gen-category\">Free Guide<\/p>\n                        <div class=\"title\">Rethinking the High-Turnover Hospital <div class=\"carret\"><\/div><\/div>\n                                                <div class=\"gen-text\">\n                            <p>How Nurse Leaders Build Retention and Performance<\/p>\n                        <\/div>\n                                                                            <div class=\"gen-buttons\">\n                                                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/tlg-rethinking-the-high-turnover-hospital?x=I3gLHl&#038;lb-mode=overlay\" class=\"btn btn-primary\" target=\"_blank\" alt=\"Download Now\">Download Now<\/a>\n                                                            <\/div>\n                                                                    <\/div>\n                                    <\/div>\n            <\/div>\n                    \n            <div>\n                <div class=\"inner-container\">\n                                            <div class=\"gen-inner bg-color-black \">\n                                            <p class=\"gen-category\">Free Guide<\/p>\n                        <div class=\"title\">Treating the System <div class=\"carret\"><\/div><\/div>\n                                                <div class=\"gen-text\">\n                            <p>Leadership Development Drives Patient Experience<\/p>\n                        <\/div>\n                                                                            <div class=\"gen-buttons\">\n                                                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/tlg-treating-the-system?x=I3gLHl&#038;lb-mode=overlay\" class=\"btn btn-primary\" target=\"_blank\" alt=\"Download Now\">Download Now<\/a>\n                                                            <\/div>\n                                                                    <\/div>\n                                    <\/div>\n            <\/div>\n                    \n            <div>\n                <div class=\"inner-container\">\n                                            <div class=\"gen-inner bg-color-gray \">\n                                            <p class=\"gen-category\">Webcast<\/p>\n                        <div class=\"title\">Excellence as the Standard <div class=\"carret\"><\/div><\/div>\n                                                <div class=\"gen-text\">\n                            <p>Creating a Consistent Hospital Patient Experience<\/p>\n                        <\/div>\n                                                                            <div class=\"gen-buttons\">\n                                                                    <a href=\"https:\/\/www.franklincovey.com\/events\/webcast-series\/excellence-as-the-standard\/\" class=\"btn btn-primary\" target=\"_blank\" alt=\"Learn More\">Learn More<\/a>\n                                                            <\/div>\n                                                                    <\/div>\n                                    <\/div>\n            <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-intro-text headings-left\" data-id=\"block_8484b194b6bc96ea1f257f09825ca570\">\n        <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"intro-headings\">\n            <h2>Patient experience is a leadership score. \n<\/h2>\n        <\/div>\n        <div class=\"intro-text\">\n                            <p>When nurses feel supported, engaged, and aligned around the most impactful initiatives, patients consistently receive better care. And better care means improved HCAHPS scores, increased revenue and margin, stronger patient loyalty, and reduced risks. <\/p>\n<p>By creating a high-trust culture, developing leadership strengths, and utilizing an execution framework to achieve the biggest impact, we help hospitals amplify performance and patient experience outcomes. <\/p>\n            \n                    <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-image-with-text \">\n    <div class=\"uk-flex uk-justify-sb has-background bg-color-gray\">\n                    <div class=\"it-text\">\n                <h2 class=\"heading\">Sick and tired.<\/h2>                <p>Nursing treats one. Leadership treats the other. Hospitals with higher nurse engagement see positive impacts in delivery of care, but engagement isn\u2019t about individual commitment.<\/p>\n<p>When hospital leaders fail to actively engage and align their teams, the result is fragmented communication, poor hand-offs, and chronic burnout\u2014leading to sustained declines in quality of care and patient experience.<\/p>\n<p>By ensuring leaders develop crucial competencies, build trust with their teams, and create clarity around top priorities, hospitals can boost nurse engagement, retain talent, improve HCAHPS scores, and increase financial stability. <\/p>\n                                    <div class=\"cta\">\n                                                            <a href=\"http:\/\/127.0.0.1:8081\/industries\/healthcare\/hospital-employee-engagement\/\" target=\"_self\" alt=\"Reinvigorate Your Nurses\" class=\"btn btn-primary\">Reinvigorate Your Nurses<\/a>\n                                            <\/div>\n                            <\/div>\n            <div class=\"it-image\">\n                                    <img decoding=\"async\" \n                        src=\"https:\/\/franklincovey.kz\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                        data-src=\"https:\/\/franklincovey.kz\/wp-content\/uploads\/2026\/07\/healthcare-ipe-783x580-1.jpg\"\n                        alt=\"\"\n                        class=\"bw-to-color lazy\">\n                            <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n\n\n<section class=\"block block-customer-stories \">\n    <h2 class=\"title\">Patient Experience Success Stories <\/h2>\n    <div class=\"accordion\" data-uk-height-match=\"target: h2\">\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>Sanford Health<\/h2>\n                    <a href=\"#\" class=\"plus\" title=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                                                <img loading=\"lazy\" decoding=\"async\"\n                            src=\"https:\/\/franklincovey.kz\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/franklincovey.kz\/wp-content\/uploads\/2026\/07\/case-study-healthcare4-300x520-1.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\"\n                            width=\"296\"\n                            height=\"513\">\n                                            <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Transformative Leadership: Thriving With Agility<\/h3>\n                                                        <p>Sanford Health is the largest rural health system in the United States, with nearly 50,000 employees. Learn how their leader-driven agility has helped the organization flex with changing times and grow into a top provider for the communities it serves.<\/p>\n                                                            <div class=\"cta-container\">\n                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/sanford-health?x=2Dy5VK&#038;lb-mode=overlay\"\n                                        tabindex=\"-1\"\n                                        class=\"btn btn-primary optional-cta\"\n                                        target=\"_blank\"\n                                        title=\"Read Now\"\n                                    >Read Now<\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>Advent Health<\/h2>\n                    <a href=\"#\" class=\"plus\" title=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                                                <img loading=\"lazy\" decoding=\"async\"\n                            src=\"https:\/\/franklincovey.kz\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/franklincovey.kz\/wp-content\/uploads\/2026\/07\/case-study-medical-300x520-1-1.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\"\n                            width=\"296\"\n                            height=\"513\">\n                                            <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Reducing Turnover Through Development<\/h3>\n                                                        <p>AdventHealth had a vision to establish a culture and organization that identified, developed, and helped grow leaders over time\u2014ultimately focusing on development to reduce turnover. Watch how AdventHealth leveraged FranklinCovey&#8217;s All Access Pass<sup>&reg;<\/sup>\ufe0f to develop their leaders and to achieve a 50% reduction in leadership turnover.<\/p>\n                                                            <div class=\"cta-container\">\n                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/advent-health?x=2Dy5VK&#038;lb-mode=overlay\"\n                                        tabindex=\"-1\"\n                                        class=\"btn btn-primary optional-cta\"\n                                        target=\"_blank\"\n                                        title=\"Watch Now\"\n                                    >Watch Now<\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>The Christ Hospital Network<\/h2>\n                    <a href=\"#\" class=\"plus\" title=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                                                <img loading=\"lazy\" decoding=\"async\"\n                            src=\"https:\/\/franklincovey.kz\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/franklincovey.kz\/wp-content\/uploads\/2026\/07\/case-study-healthcare-300x520-1.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\"\n                            width=\"296\"\n                            height=\"513\">\n                                            <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Micro-Learning for Leadership Development at Scale<\/h3>\n                                                        <p>To keep up with an ever-changing marketplace, TCHHN developed leadership competencies to help establish what great looks like now and in the future. Once this new leadership roadmap was created it became a priority to provide learning and development to a broad range of leaders across a complex Network.<\/p>\n                                                            <div class=\"cta-container\">\n                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/the-christ-hospital-health-network?x=2Dy5VK&#038;lb-mode=overlay\"\n                                        tabindex=\"-1\"\n                                        class=\"btn btn-primary optional-cta\"\n                                        target=\"_blank\"\n                                        title=\"Read Now\"\n                                    >Read Now<\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>A Regional Leader in Health Care<\/h2>\n                    <a href=\"#\" class=\"plus\" title=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                                                <img loading=\"lazy\" decoding=\"async\"\n                            src=\"https:\/\/franklincovey.kz\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/franklincovey.kz\/wp-content\/uploads\/2026\/07\/case-study-healthcare3-300x520-1.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\"\n                            width=\"296\"\n                            height=\"513\">\n                                            <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Building Leaders for the Future<\/h3>\n                                                        <p>Five years ago, the medical center had limited leadership content, one leadership-education facilitator, and an uncertain future regarding leadership preparedness and development. They needed a foundational leadership program to build on year after year to provide more growth opportunities for their emerging leader population.<\/p>\n                                                            <div class=\"cta-container\">\n                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/a-regional-leader-in-healthcare?x=2Dy5VK&#038;lb-mode=overlay\"\n                                        tabindex=\"-1\"\n                                        class=\"btn btn-primary optional-cta\"\n                                        target=\"_blank\"\n                                        title=\"Read Now\"\n                                    >Read Now<\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n<section class=\"block block-full-width-form \">\n    <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"fw-intro\">\n                                        <div class=\"title\">Treat the system. Turn patients into total stars.<\/div>\n                                        <p>Learn how partnering with FranklinCovey can develop your leaders for higher trust, performance, and patient experience. Complete the form to connect with an expert today. <\/p>\n                    <\/div>\n        <div class=\"fw-text\">\n                                            <div class=\"hs-form-html\" data-region=\"\" data-form-id=\"8ea3b607-8d8f-4105-802e-b8806e050db7\" data-portal-id=\"\"><\/div>\n                        <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":23,"featured_media":0,"parent":48764,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-51548","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/pages\/51548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/comments?post=51548"}],"version-history":[{"count":33,"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/pages\/51548\/revisions"}],"predecessor-version":[{"id":54881,"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/pages\/51548\/revisions\/54881"}],"up":[{"embeddable":true,"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/pages\/48764"}],"wp:attachment":[{"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/media?parent=51548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}