{"id":48773,"date":"2025-08-14T16:44:52","date_gmt":"2025-08-14T23:44:52","guid":{"rendered":"https:\/\/www.franklincovey.com\/?page_id=48773"},"modified":"2026-07-08T08:16:47","modified_gmt":"2026-07-08T15:16:47","slug":"hospitality","status":"publish","type":"page","link":"https:\/\/franklincovey.kz\/en\/industries\/hospitality\/","title":{"rendered":"Industry: Hospitality"},"content":{"rendered":"\n<section class=\"block block-hero-banner block-abm-hero block-video-hero\">\n\t\t<div class=\"uk-flex uk-justify-sb\">\n\t\t<div class=\"hero-content\">\n\t\t\t\t\t\t\t<div class=\"breadcrumbs\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/industries\/\" alt=\"Industries\">Industries<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h1>Hospitality&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/h1>\n\t\t\t\t\t\t\t<div class=\"subtitle\">Retain and engage talent to exceed guests&#8217; expectations in a rapidly evolving world. <\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"hero-image has-video\">\n\t\t\t\t\t        \t<iframe \n\t\t        \t\t\tid=\"video_hero_frame\"\n\t                        title=\"video\"\n\t                        src=\"https:\/\/players.brightcove.net\/1302165881001\/x3P9v0DEc_default\/index.html?videoId=6377052661112\" allowfullscreen=\"\" allow=\"encrypted-media\"><\/iframe>\n\t\t       \t\t\t<\/div>\n\t<\/div>\n\t<div class=\"animated-line\"><\/div>\n<\/section>\n\n<script>\n    jQuery(function() {\n        calculateFrame()\n    });\n    function calculateFrame(){\n    \tvar $frame = jQuery(\"#video_hero_frame\");\n    \tvar parts = $frame.width()\/16;\n    \tvar height = parts * 9;\n    \t$frame.height(height);\n    }\n    jQuery(window).resize(function () {\n    \tcalculateFrame();\n    });\n<\/script>\n\n\n<section class=\"block block-lead-gen format-small\">\n        <div class=\"uk-child-width-1-4@m uk-child-width-1-2@s uk-grid-match\" data-uk-grid data-uk-height-match=\"target : .title\">\n                    \n            <div>\n                <div class=\"inner-container\">\n                                            <div class=\"gen-inner bg-color-gray \">\n                                            <p class=\"gen-category\">Free Guide<\/p>\n                        <div class=\"title\">From High Turnover to High Agility <div class=\"carret\"><\/div><\/div>\n                                                                            <div class=\"gen-buttons\">\n                                                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/tlg-high-turnover?x=5s6u0q&#038;lb-mode=overlay\" class=\"btn btn-primary\" target=\"_blank\" alt=\"Retain Talent\">Retain Talent<\/a>\n                                                            <\/div>\n                                                                    <\/div>\n                                    <\/div>\n            <\/div>\n                    \n            <div>\n                <div class=\"inner-container\">\n                                            <div class=\"gen-inner bg-color-black \">\n                                            <p class=\"gen-category\">Blog<\/p>\n                        <div class=\"title\">How to Prevent Employee Burnout <div class=\"carret\"><\/div><\/div>\n                                                                            <div class=\"gen-buttons\">\n                                                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/how-to-prevent-employee-burnout?x=5s6u0q&#038;lb-mode=overlay\" class=\"btn btn-primary\" target=\"_blank\" alt=\"Reduce Churn\">Reduce Churn<\/a>\n                                                            <\/div>\n                                                                    <\/div>\n                                    <\/div>\n            <\/div>\n                    \n            <div>\n                <div class=\"inner-container\">\n                                            <div class=\"gen-inner bg-color-gray \">\n                                            <p class=\"gen-category\">Free Guide<\/p>\n                        <div class=\"title\">The Leadership Challenge of Flailing Performance <div class=\"carret\"><\/div><\/div>\n                                                                            <div class=\"gen-buttons\">\n                                                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/tlg-the-leadership-challenge-of-flailing-performance?x=5s6u0q&#038;lb-mode=overlay\" class=\"btn btn-primary\" target=\"_blank\" alt=\"Emerge Stronger\">Emerge Stronger<\/a>\n                                                            <\/div>\n                                                                    <\/div>\n                                    <\/div>\n            <\/div>\n                    \n            <div>\n                <div class=\"inner-container\">\n                                            <div class=\"gen-inner bg-color-black \">\n                                            <p class=\"gen-category\">Free Webcast<\/p>\n                        <div class=\"title\">Turning Strategy Into Results in Uncertain Times <div class=\"carret\"><\/div><\/div>\n                                                                            <div class=\"gen-buttons\">\n                                                                    <a href=\"https:\/\/www.franklincovey.com\/events\/webcast-series\/turning-strategy-into-results-in-uncertain-times\/\" class=\"btn btn-primary\" target=\"_blank\" alt=\"Reserve Your Space\">Reserve Your Space<\/a>\n                                                            <\/div>\n                                                                    <\/div>\n                                    <\/div>\n            <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-intro-text headings-left\" data-id=\"block_4d44617ad063d7459fa081371e7a3a85\">\n        <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"intro-headings\">\n            <h2>Today\u2019s hospitality leaders are challenged to manage many changing\u2014and seemingly conflicting\u2014priorities.\n<\/h2>\n        <\/div>\n        <div class=\"intro-text\">\n                            <p>Rising costs, labor shortages, and high turnover are difficult enough to navigate. When you add digital transformation, shifting consumer expectations, and an unpredictable economy, it\u2019s clear that hospitality leaders need actionable solutions to leverage opportunities for growth.<\/p>\n<p>While short-term uncertainty can throw organizations for a loop, the key is to build resilience and agility proactively, lean into the most important priorities, and engage and nurture talent for long-term success.<\/p>\n<p>Whether you\u2019re embracing AI tools for streamlined processes, investing in professional development for your people, or building a healthy workplace culture that aligns and mobilizes teams, these actions effectively guide your workforce through change and exceed guests&#8217; expectations for improved outcomes.<\/p>\n            \n                    <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-image-with-text \">\n    <div class=\"uk-flex uk-justify-sb has-background bg-color-black\">\n                    <div class=\"it-text\">\n                <h2 class=\"heading\">Build It and They Will Stay <\/h2>                <p>Disruption can be unsettling\u2014but skilled hospitality leaders know how to turn uncertainty into an opportunity for growth. By building a high-trust culture that fuels connection, purpose, and engagement, leaders can retain top talent even in challenging periods of change.<\/p>\n                            <\/div>\n            <div class=\"it-image\">\n                                    <img decoding=\"async\" \n                        src=\"https:\/\/franklincovey.kz\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                        data-src=\"https:\/\/franklincovey.kz\/wp-content\/uploads\/2026\/07\/hospitality-build-it-785x450-1-1.jpg\"\n                        alt=\"\"\n                        class=\"bw-to-color lazy\">\n                            <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n\n<section class=\"block block-lead-gen format-small\">\n        <div class=\"uk-child-width-1-3@m uk-child-width-1-2@s uk-grid-match\" data-uk-grid data-uk-height-match=\"target : .title\">\n                    \n            <div>\n                <div class=\"inner-container\">\n                                            <div class=\"gen-inner bg-color-gray \">\n                                            <p class=\"gen-category\">Free Guide<\/p>\n                        <div class=\"title\">Employee Burnout: <div class=\"carret\"><\/div><\/div>\n                                                <div class=\"gen-text\">\n                            <p>A Heatmap to Find and Fix Your Team&#8217;s Hot Spots<\/p>\n                        <\/div>\n                                                                            <div class=\"gen-buttons\">\n                                                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/tlg-employee-burnout?x=5s6u0q&#038;lb-mode=overlay\" class=\"btn btn-primary\" target=\"_blank\" alt=\"Identify Issues Early\">Identify Issues Early<\/a>\n                                                            <\/div>\n                                                                    <\/div>\n                                    <\/div>\n            <\/div>\n                    \n            <div>\n                <div class=\"inner-container\">\n                                            <div class=\"gen-inner bg-color-gray \">\n                                            <p class=\"gen-category\">Blog<\/p>\n                        <div class=\"title\">Managing Employee Turnover:  <div class=\"carret\"><\/div><\/div>\n                                                <div class=\"gen-text\">\n                            <p>Effective Strategies for Retention<\/p>\n                        <\/div>\n                                                                            <div class=\"gen-buttons\">\n                                                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/employee-turnover?x=5s6u0q&#038;lb-mode=overlay\" class=\"btn btn-primary\" target=\"_blank\" alt=\"Stop the Churn\">Stop the Churn<\/a>\n                                                            <\/div>\n                                                                    <\/div>\n                                    <\/div>\n            <\/div>\n                    \n            <div>\n                <div class=\"inner-container\">\n                                            <div class=\"gen-inner bg-color-gray \">\n                                            <p class=\"gen-category\">Recorded Webcast<\/p>\n                        <div class=\"title\">Leading Boldly Through Uncertainty: <div class=\"carret\"><\/div><\/div>\n                                                <div class=\"gen-text\">\n                            <p>Act Different to Emerge Different<\/p>\n                        <\/div>\n                                                                            <div class=\"gen-buttons\">\n                                                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/od-leading-boldly?x=5s6u0q&#038;lb-mode=overlay\" class=\"btn btn-primary\" target=\"_blank\" alt=\"Watch Now\">Watch Now<\/a>\n                                                            <\/div>\n                                                                    <\/div>\n                                    <\/div>\n            <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-intro-text headings-left\" data-id=\"block_555c36f73351c86e987c202d12dff562\">\n        <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"intro-headings\">\n            <h2>It\u2019s time to stop the revolving door.\n<\/h2>\n        <\/div>\n        <div class=\"intro-text\">\n                            <p>People stay where they feel valued. By equipping your leaders with the skills they need to engage their teams and align them around the most crucial priorities, your hospitality organization can reduce turnover while enhancing the guests&#8217; experience.<\/p>\n            \n                    <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n\n<section class=\"block block-customer-stories \">\n    <h2 class=\"title\">Hospitality Success Stories <\/h2>\n    <div class=\"accordion\" data-uk-height-match=\"target: h2\">\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>Marriott<\/h2>\n                    <a href=\"#\" class=\"plus\" title=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                                                <img loading=\"lazy\" decoding=\"async\"\n                            src=\"https:\/\/franklincovey.kz\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/franklincovey.kz\/wp-content\/uploads\/2026\/07\/case-study-leader-4-300x520-1-5.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\"\n                            width=\"296\"\n                            height=\"513\">\n                                            <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Navigating Uncertainty<\/h3>\n                                                        <p>Few industries are hit as hard as hospitality in these uncertain times. See how Marriott focuses and engages their employees on the most important metrics, even while their world is in flux.<\/p>\n                                                            <div class=\"cta-container\">\n                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/marriott?x=T3uDUv&#038;lb-mode=overlay\"\n                                        tabindex=\"-1\"\n                                        class=\"btn btn-primary optional-cta\"\n                                        target=\"_blank\"\n                                        title=\"Watch Now\"\n                                    >Watch Now<\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>Opryland<\/h2>\n                    <a href=\"#\" class=\"plus\" title=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                                                <img loading=\"lazy\" decoding=\"async\"\n                            src=\"https:\/\/franklincovey.kz\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/franklincovey.kz\/wp-content\/uploads\/2026\/07\/case-study-leader-3-300x520-1-1.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\"\n                            width=\"296\"\n                            height=\"513\">\n                                            <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Improving Guest Satisfaction<\/h3>\n                                                        <p>Gaylord Opryland Resort &amp; Convention Center executes on guest satisfaction with <em>The 4 Disciplines of Execution<\/em><sup>&reg;<\/sup>.<\/p>\n                                                            <div class=\"cta-container\">\n                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/opryland?x=T3uDUv&#038;lb-mode=overlay\"\n                                        tabindex=\"-1\"\n                                        class=\"btn btn-primary optional-cta\"\n                                        target=\"_blank\"\n                                        title=\"Watch Now\"\n                                    >Watch Now<\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>Panda Restaurant Group<\/h2>\n                    <a href=\"#\" class=\"plus\" title=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                                                <img loading=\"lazy\" decoding=\"async\"\n                            src=\"https:\/\/franklincovey.kz\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/franklincovey.kz\/wp-content\/uploads\/2026\/07\/case-study-team-1-300x520-1-1.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\"\n                            width=\"296\"\n                            height=\"513\">\n                                            <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Empowering Leaders to Achieve<\/h3>\n                                                        <p>In a rapidly evolving landscape, today\u2019s teams need improved organizational communication, collaboration skills, and empathetic leadership to set the stage for a winning culture. Learn how Panda Restaurant Group utilized The 7 Habits of Highly Effective People<sup>&reg;<\/sup> to instill individual effectiveness and develop a culture based on respect, growth, and shared principles to empower leaders and achieve more together.<\/p>\n                                                            <div class=\"cta-container\">\n                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/the-7-habits-effect-panda-restaurant-group?x=T3uDUv&#038;lb-mode=overlay\"\n                                        tabindex=\"-1\"\n                                        class=\"btn btn-primary optional-cta\"\n                                        target=\"_blank\"\n                                        title=\"Watch Now\"\n                                    >Watch Now<\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>Enterprise Rent-A-Car<\/h2>\n                    <a href=\"#\" class=\"plus\" title=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                                                <img loading=\"lazy\" decoding=\"async\"\n                            src=\"https:\/\/franklincovey.kz\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/franklincovey.kz\/wp-content\/uploads\/2026\/07\/case-study-manufacturing-2-300x520-1-1.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\"\n                            width=\"296\"\n                            height=\"513\">\n                                            <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Transforming Culture With Trust<\/h3>\n                                                        <p>Enterprise Rent-A-Car sought to completely satisfy all customers, which would generate growth for the company and all employees. See how they focused on customer loyalty and went from the bottom of the rental car food chain to the top in just a few short years.<\/p>\n                                                            <div class=\"cta-container\">\n                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/enterprise-rent-a-car?x=T3uDUv&#038;lb-mode=overlay\"\n                                        tabindex=\"-1\"\n                                        class=\"btn btn-primary optional-cta\"\n                                        target=\"_blank\"\n                                        title=\"Watch Now\"\n                                    >Watch Now<\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n<section class=\"block block-full-width-form \">\n    <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"fw-intro\">\n                                        <div class=\"title\">Engage your teams. Exceed guests&#8217; expectations. <\/div>\n                                        <p>Discover how FranklinCovey can develop your leaders, mobilize your teams, and create a culture that enhances both employee and guest loyalty. Complete the form to connect with an expert today.<\/p>\n                    <\/div>\n        <div class=\"fw-text\">\n                                            <div class=\"hs-form-html\" data-region=\"\" data-form-id=\"8ea3b607-8d8f-4105-802e-b8806e050db7\" data-portal-id=\"\"><\/div>\n                        <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":23,"featured_media":0,"parent":48759,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-48773","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/pages\/48773","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/comments?post=48773"}],"version-history":[{"count":6,"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/pages\/48773\/revisions"}],"predecessor-version":[{"id":54885,"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/pages\/48773\/revisions\/54885"}],"up":[{"embeddable":true,"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/pages\/48759"}],"wp:attachment":[{"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/media?parent=48773"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}