{"id":47489,"date":"2025-05-19T11:49:48","date_gmt":"2025-05-19T18:49:48","guid":{"rendered":"https:\/\/www.franklincovey.com\/?page_id=47489"},"modified":"2026-07-07T14:22:32","modified_gmt":"2026-07-07T21:22:32","slug":"first-level-leaders","status":"publish","type":"page","link":"https:\/\/franklincovey.kz\/en\/leading-through-uncertainty\/first-level-leaders\/","title":{"rendered":"First-Level Leaders: The Unsung Heroes of Navigating Disruption"},"content":{"rendered":"\n<section class=\"block block-hero-banner block-abm-hero block-video-hero\">\n\t\t<div class=\"uk-flex uk-justify-sb\">\n\t\t<div class=\"hero-content\">\n\t\t\t\t\t\t\t<div class=\"breadcrumbs\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/leading-through-uncertainty\/\" alt=\"Leading Through Uncertainty\">Leading Through Uncertainty<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h1>First-Level Leaders:<\/h1>\n\t\t\t\t\t\t\t<div class=\"subtitle\"><h2>The Unsung <br>Heroes of Navigating Disruption<\/h2> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"hero-image has-video\">\n\t\t\t\t\t        \t<iframe \n\t\t        \t\t\tid=\"video_hero_frame\"\n\t                        title=\"video\"\n\t                        src=\"https:\/\/players.brightcove.net\/1302165881001\/x3P9v0DEc_default\/index.html?videoId=6372848795112\" allowfullscreen=\"\" allow=\"encrypted-media\"><\/iframe>\n\t\t       \t\t\t<\/div>\n\t<\/div>\n\t<div class=\"animated-line\"><\/div>\n<\/section>\n\n<script>\n    jQuery(function() {\n        calculateFrame()\n    });\n    function calculateFrame(){\n    \tvar $frame = jQuery(\"#video_hero_frame\");\n    \tvar parts = $frame.width()\/16;\n    \tvar height = parts * 9;\n    \t$frame.height(height);\n    }\n    jQuery(window).resize(function () {\n    \tcalculateFrame();\n    });\n<\/script>\n\n\n<section class=\"block block-intro-text headings-left\" data-id=\"block_fa984728409e4518fdb8aebebd4a9b14\">\n        <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"intro-headings\">\n            <h2>Empower your frontline managers to become agents of change.\n<\/h2>\n        <\/div>\n        <div class=\"intro-text\">\n                            <p>When disruption hits, we often look to the top for direction. But your organization\u2019s most powerful leverage point may actually be within the first level of leadership. <\/p>\n<p>In times of disruption, organizations can\u2019t stand by while emerging leaders figure things out for themselves. <\/p>\n<p>These frontline leaders can calm the storm or amplify the chaos. Without the right tools, mindset, and clarity, even good intentions can create instability across the organization.  <\/p>\n<p>But when you empower your first-level leaders to become change agents, they\u2019ll become your most scalable and impactful source for alignment and momentum.   <\/p>\n            \n                    <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-circumstances\">\n\t\t<div class=\"headings\">\n\t\t        <div class=\"intro-headings\">\n            <div class=\"title\">During times of change, your first-level leaders are a crucial differentiator.<br>&nbsp;<\/br><\/div>\n        <\/div>\n    \t\t        <div class=\"intro-text\">\n\t            <p>Help expand their influence and develop the skills they need to lead in uncertain times with our expert resources below. <\/p>\n\t        <\/div>\n\t    \t<\/div>\n\t\t<div class=\"uk-grid-medium uk-child-width-1-3@l uk-child-width-1-2@m circumstance-list\" data-uk-grid data-uk-height-match=\"target: .circumstance\">\n\t\t\t\t\t<div>\n\t\t\t\t<div class=\"circumstance bg-color-orange\">\n\t\t\t\t\t<div class=\"details\">\n\t\t\t\t\t\t<div class=\"eyebrow\">Free Guide<\/div>\n\t\t\t\t\t\t<div class=\"title\">Help Your Team Thrive In Times Of Change<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"video-preview\">\n\t\t\t\t\t\t<img \n\t\t\t\t\t\t\tsrc=\"https:\/\/franklincovey.kz\/wp-content\/uploads\/2026\/07\/habit6-785x450-1-1.jpg\"\n\t\t\t\t\t\t\talt=\"\">\n\t\t\t\t\t\t<div class=\"copy\">\n\t\t\t\t\t\t\t<p>\u201cChange is a constant\u201d is a commonplace axiom of the business world. Unfortunately, it is more often said with a sense of resignation than excitement. It doesn\u2019t need to be that way.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"cta\">\n                            <a href=\"https:\/\/resources.franklincovey.com\/c\/tlg-help-your-team-thrive-in-times-of-change?x=3T0Pt4&#038;lb-mode=overlay\"\n                            \talt=\"Download Now\"\n                            \tclass=\"btn btn-white\"\n                            \ttarget=\"\">Download Now<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div>\n\t\t\t\t<div class=\"circumstance bg-color-gray\">\n\t\t\t\t\t<div class=\"details\">\n\t\t\t\t\t\t<div class=\"eyebrow\">Live Webcast<\/div>\n\t\t\t\t\t\t<div class=\"title\">The Power of Leadership in Uncertain Times<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"video-preview\">\n\t\t\t\t\t\t<img \n\t\t\t\t\t\t\tsrc=\"https:\/\/franklincovey.kz\/wp-content\/uploads\/2026\/07\/productivity-785x450-1.jpg\"\n\t\t\t\t\t\t\talt=\"\">\n\t\t\t\t\t\t<div class=\"copy\">\n\t\t\t\t\t\t\t<p>Exclusive live webcast with bestselling authors Amy Edmondson, Stephen M. R. Covey, and Liz Wiseman.<br>&nbsp;<\/br><br><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"cta\">\n                            <a href=\"https:\/\/www.franklincovey.com\/events\/webcast-series\/the-power-of-leadership\/\"\n                            \talt=\"Learn More\"\n                            \tclass=\"btn btn-white\"\n                            \ttarget=\"_blank\">Learn More<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div>\n\t\t\t\t<div class=\"circumstance bg-color-orange\">\n\t\t\t\t\t<div class=\"details\">\n\t\t\t\t\t\t<div class=\"eyebrow\">Free Guide<\/div>\n\t\t\t\t\t\t<div class=\"title\">Crucial Insights for First-Level Leaders<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"video-preview\">\n\t\t\t\t\t\t<img \n\t\t\t\t\t\t\tsrc=\"https:\/\/franklincovey.kz\/wp-content\/uploads\/2026\/07\/salesgrowth-785x450-1-2.jpg\"\n\t\t\t\t\t\t\talt=\"\">\n\t\t\t\t\t\t<div class=\"copy\">\n\t\t\t\t\t\t\t<p>Six crucial insights for first-level leaders to help you develop your reports into a high-performing team. You can use these insights and exercises to transform both your career and your team\u2019s performance.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"cta\">\n                            <a href=\"https:\/\/resources.franklincovey.com\/c\/tlg-crucial-insights-for-first-level-leaders?x=3T0Pt4&#038;lb-mode=overlay\"\n                            \talt=\"Download Now\"\n                            \tclass=\"btn btn-white\"\n                            \ttarget=\"\">Download Now<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div>\n\t\t\t\t<div class=\"circumstance bg-color-gray\">\n\t\t\t\t\t<div class=\"details\">\n\t\t\t\t\t\t<div class=\"eyebrow\">Free Guide<\/div>\n\t\t\t\t\t\t<div class=\"title\">How To Communicate Change: A Tool For Leaders<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"video-preview\">\n\t\t\t\t\t\t<img \n\t\t\t\t\t\t\tsrc=\"https:\/\/franklincovey.kz\/wp-content\/uploads\/2026\/07\/engage-customers-785x450-1-1.jpg\"\n\t\t\t\t\t\t\talt=\"\">\n\t\t\t\t\t\t<div class=\"copy\">\n\t\t\t\t\t\t\t<p>How you communicate a change to your team is critical to helping them understand and adapt. All change creates disruption, but leaders can minimize the amount of disruption through effective communication.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"cta\">\n                            <a href=\"https:\/\/resources.franklincovey.com\/c\/tlg-how-to-communicate-change?x=3T0Pt4&#038;lb-mode=overlay\"\n                            \talt=\"Download Now\"\n                            \tclass=\"btn btn-white\"\n                            \ttarget=\"\">Download Now<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div>\n\t\t\t\t<div class=\"circumstance bg-color-orange\">\n\t\t\t\t\t<div class=\"details\">\n\t\t\t\t\t\t<div class=\"eyebrow\">On Demand Webcast<\/div>\n\t\t\t\t\t\t<div class=\"title\">Prepare Your Leaders: Transformative Impact of AI and Industry Trends<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"video-preview\">\n\t\t\t\t\t\t<img \n\t\t\t\t\t\t\tsrc=\"https:\/\/franklincovey.kz\/wp-content\/uploads\/2026\/07\/accountability-785x450-1-4.jpg\"\n\t\t\t\t\t\t\talt=\"\">\n\t\t\t\t\t\t<div class=\"copy\">\n\t\t\t\t\t\t\t<p>We all have heard the buzz around AI, and we know it will only become more prevalent in the workforce\u2014but how will it affect learning and development?<br><br><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"cta\">\n                            <a href=\"https:\/\/resources.franklincovey.com\/c\/od-tranformative-impact-of-ai-and-industry-trends?x=3T0Pt4&#038;lb-mode=overlay\"\n                            \talt=\"Watch Now\"\n                            \tclass=\"btn btn-white\"\n                            \ttarget=\"\">Watch Now<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div>\n\t\t\t\t<div class=\"circumstance bg-color-gray\">\n\t\t\t\t\t<div class=\"details\">\n\t\t\t\t\t\t<div class=\"eyebrow\">Blog<\/div>\n\t\t\t\t\t\t<div class=\"title\">I need to guide my team through a big change that\u2019s coming.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"video-preview\">\n\t\t\t\t\t\t<img \n\t\t\t\t\t\t\tsrc=\"https:\/\/franklincovey.kz\/wp-content\/uploads\/2026\/07\/growth-mindset-785x450-1.jpg\"\n\t\t\t\t\t\t\talt=\"\">\n\t\t\t\t\t\t<div class=\"copy\">\n\t\t\t\t\t\t\t<p>Successful change takes more than great processes\u2014it\u2019s your people to make change happen. Join us for a webcast to learn how to build exceptional leaders, teams, and cultures that get results.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"cta\">\n                            <a href=\"https:\/\/resources.franklincovey.com\/c\/i-need-to-guide-my-t?x=3T0Pt4&#038;lb-mode=overlay\"\n                            \talt=\"Read Now\"\n                            \tclass=\"btn btn-white\"\n                            \ttarget=\"\">Read Now<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t<span class=\"animated-line\"><\/span>\n<\/section>\n\n\n\n<section class=\"block block-customer-stories \">\n    <h2 class=\"title\">Customer Stories<\/h2>\n    <div class=\"accordion\" data-uk-height-match=\"target: h2\">\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>ODW Logistics<\/h2>\n                    <a href=\"#\" class=\"plus\" title=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                                                <img loading=\"lazy\" decoding=\"async\"\n                            src=\"https:\/\/franklincovey.kz\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/franklincovey.kz\/wp-content\/uploads\/2026\/07\/case-study-planning-300x520-1-1.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\"\n                            width=\"296\"\n                            height=\"513\">\n                                            <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Redefining Leadership<\/h3>\n                                                        <p>ODW Logistics sought to empower their managers by designing leadership development opportunities. They started asking, \u201cWhat does good leadership mean for us?\u201d and found the question to be more complicated than they originally thought. Read how they utilized FranklinCovey&#8217;s 6 Critical Practices\u2122 and the 4 Essential Roles of Leadership<sup>&reg;<\/sup> to redefine leadership.<\/p>\n                                                            <div class=\"cta-container\">\n                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/odw-logistics?x=ID5Ah1&#038;lb-mode=overlay\"\n                                        tabindex=\"-1\"\n                                        class=\"btn btn-primary optional-cta\"\n                                        target=\"_blank\"\n                                        title=\"Learn More\"\n                                    >Learn More<\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>Medical Facility<\/h2>\n                    <a href=\"#\" class=\"plus\" title=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                                                <img loading=\"lazy\" decoding=\"async\"\n                            src=\"https:\/\/franklincovey.kz\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/franklincovey.kz\/wp-content\/uploads\/2026\/07\/case-study-healthcare3-300x520-1.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\"\n                            width=\"296\"\n                            height=\"513\">\n                                            <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Raising Patient Experience and Improving Caregiver Engagement<\/h3>\n                                                        <p>Leaders and frontline caregivers at this large medical facility, one of seven hospitals and 125 clinics across the United States, knew what needed to happen in order to increase patient experience ratings. Unfortunately, the whirlwind of urgent daily tasks took precedence. Read how this hospital utilized The 4 Disciplines of Execution to raise the patient experience score.<\/p>\n                                                            <div class=\"cta-container\">\n                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/medical-facility?x=ID5Ah1&#038;lb-mode=overlay\"\n                                        tabindex=\"-1\"\n                                        class=\"btn btn-primary optional-cta\"\n                                        target=\"_blank\"\n                                        title=\"Learn More\"\n                                    >Learn More<\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>APi Group<\/h2>\n                    <a href=\"#\" class=\"plus\" title=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                                                <img loading=\"lazy\" decoding=\"async\"\n                            src=\"https:\/\/franklincovey.kz\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/franklincovey.kz\/wp-content\/uploads\/2026\/07\/case-study-leader-1-300x520-1-2.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\"\n                            width=\"296\"\n                            height=\"513\">\n                                            <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Building a Culture of Leadership<\/h3>\n                                                        <p>APi Group has a goal of building great leaders throughout their company. They are focused on creating a culture of leadership at all levels, regardless of job title or role. With their vision of being the best in the construction industry in leadership development, APi Group knew they needed a foundational program that provided an opportunity for every team member to grow as a leader.<\/p>\n                                                            <div class=\"cta-container\">\n                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/api-group?x=ID5Ah1&#038;lb-mode=overlay\"\n                                        tabindex=\"-1\"\n                                        class=\"btn btn-primary optional-cta\"\n                                        target=\"_blank\"\n                                        title=\"Learn More\"\n                                    >Learn More<\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>Hoag<\/h2>\n                    <a href=\"#\" class=\"plus\" title=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                                                <img loading=\"lazy\" decoding=\"async\"\n                            src=\"https:\/\/franklincovey.kz\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/franklincovey.kz\/wp-content\/uploads\/2026\/07\/case-study-leader-4-300x520-1-5.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\"\n                            width=\"296\"\n                            height=\"513\">\n                                            <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Aligning Leadership Expectations Amid Growth<\/h3>\n                                                        <p>In the last three years, Hoag has nearly doubled their number of employees to almost 9,000. The more growth they experienced, the more leadership at Hoag noticed a need to align expectations of newly hired and promoted leaders. Hoag leaders\u2014 whether hired internally or externally\u2014 varied on leadership focus, which led to inconsistent employee experience across locations.<\/p>\n                                                            <div class=\"cta-container\">\n                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/hoag?x=ID5Ah1&#038;lb-mode=overlay\"\n                                        tabindex=\"-1\"\n                                        class=\"btn btn-primary optional-cta\"\n                                        target=\"_blank\"\n                                        title=\"Learn More\"\n                                    >Learn More<\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n<section class=\"block block-full-width-form \">\n    <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"fw-intro\">\n                                        <div class=\"title\">Future-Proof Your Organization <\/div>\n                                        <p>Learn how your leaders and teams can thrive amid uncertainty. Fill out the form to connect with our experts. <\/p>\n                    <\/div>\n        <div class=\"fw-text\">\n                                            <div class=\"hs-form-html\" data-region=\"\" data-form-id=\"8ea3b607-8d8f-4105-802e-b8806e050db7\" data-portal-id=\"\"><\/div>\n                        <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":23,"featured_media":0,"parent":47442,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-47489","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/pages\/47489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/comments?post=47489"}],"version-history":[{"count":6,"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/pages\/47489\/revisions"}],"predecessor-version":[{"id":54756,"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/pages\/47489\/revisions\/54756"}],"up":[{"embeddable":true,"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/pages\/47442"}],"wp:attachment":[{"href":"https:\/\/franklincovey.kz\/en\/wp-json\/wp\/v2\/media?parent=47489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}